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Enchanted Garden
Frequently asked questions
What is the size chart?
How much does shipping cost?
We ship worldwide. Please drop us an email if your country is not in the listing.
Shipping & Delivery
Domestic (Singapore)
Home delivery USD 2
Free delivery for orders above USD 150
Asia
Standard delivery USD 20
Free delivery for orders above USD 180
International
Standard delivery USD 45
Free delivery for orders above USD 180
If you have not received your order within 30 business days from dispatch date, please contact us immediately.
*Please note that the shipping and order processing times mentioned are in business day, excluding Saturdays, Sundays and Holidays.
When will I get my order?
Order Process
- Under normal circumstances, we will process your order within 3-5 working days
- During the peak season, please allow 10-12 business days for order processing. We appreciate your patience and understanding.
- If you have any urgent orders, please contact us via thewinkdrip@gmail.com or our website.
Once your order has been shipped, it cannot be cancelled. You can track your shipment and contact us if you need any further assistance.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Returns:
- To request a return, please drop an email to us at thewinkdrip@gmail.com
- We understand you may want to try on the item for sizing. Please make sure to wear underwear when trying on.
Exchanges:
- For exchange inquiries, please contact us at thewinkdrip@gmail.com
- **All returned items must be in brand-new condition. Returns will be rejected if the item has signs of wear, odor, stains, or has been worn to an event or rave. In such cases, the item will be donated, and we will not cover the cost of shipping it back to you. Thank you for your understanding.**
THIS ITEM IS FINAL SALE; NO EXCHANGE OR RETURN PLEASE
Are any purchases final sale?
All sales items are final. We are unable to accept returns on certain items. These will be carefully marked before purchase.